Privacy policy

Protection of Personal Information

For the purpose of its operation, URBAN NATIVE may need to collect personal information on its users.

Attaching particular importance to the principles concerning the protection of personal information, with respect to its Users, URBAN NATIVE is committed to respecting the principles of European regulations and in particular the General Data Protection Regulation (EU 2016/679).

The current policy on protection of personal information has as its purpose to inform Site users of the commitments and measures taken by URBAN NATIVE to ensure the protection of their data.

The current policy may change depending on the legal and regulatory environment, as well as position statements from supervisory authorities concerning the protection of personal information.

URBAN NATIVE, company responsible for processing of personal information

The URBAN NATIVE Company, a limited liability company, registered with the Portuguese Trade and Companies Register, under the number PT 518594319, whose headquarters are Rua da Farrapa, nº 154 G, 4755-212 Fornelos, Braga, Portugal, publishes an internet site at the address www.urbannative.com (“the Site”).

The delegate for the protection of data’s contact information is info@urbannative.com

URBAN NATIVE is in charge of personal data processing done on this Site.

However, for marketing purposes, URBAN NATIVE may share user information with third parties that provide related services to the Site. This information is stored, processed and analyzed by these third parties to provide URBAN NATIVE with correct information, which will assist it with its marketing strategy, or for mailing purposes. This mainly applies to Google Analytics, Google Ads and Meta (Facebook and Instagram), and only for visitors who accept the corresponding cookies.

URBAN NATIVE reserves the right to subcontract third parties for services on its behalf. Hence, these third parties may access certain personal information about users, but only when necessary. With regard to URBAN NATIVE, these third parties are committed to respecting current regulations concerning personal information when performing their services.

Personal information that is collected and processed

Personal information on users that is collected by URBAN NATIVE, directly or indirectly, meets explicit, legitimate and specific purposes.

Therefore, URBAN NATIVE never processes information of a « sensitive » personal nature, i.e., data related to racial or ethnic origin or political, philosophical or religious views.

Other User information may be transmitted when browsing the Site for those who agree to use Cookies.

Purpose of processing personal information

The personal information collected from users of the Site is processed for the explicit, legitimate and specific purposes listed below:

• Either to meet the needs of Users contacting URBAN NATIVE by email or through the Site’s contact forms;

• Or to receive the newsletter to which users may freely subscribe;

• Or for statistical purposes;

• Or, for users who accept advertising cookies, to measure our advertising and show relevant ads on other websites and social media;

• Or to enrich the editorial content and adapt it to the needs of users.

Acceptance of URBAN NATIVE’S privacy policy on personal information

By choosing to subscribe to the newsletter, the User acknowledges and agrees to the processing of certain personal information by URBAN NATIVE, in the manner described under the current menu item « Privacy Policy ».

Users providing personal information when contacting URBAN NATIVE acknowledge and agree to URBAN NATIVE’s processing of certain personal information.

Moreover, by using the services of an internet service provider, or of a search engine accessing the Site, Users are also subject to any personal information protection policies of the latter.

Recipients of information

The recipients of your personal information are URBAN NATIVE’s relevant services.

This personal information is not conveyed to third parties apart from external service providers that have a role in the Site’s operation and, for users who have accepted the corresponding cookies, the analytics and advertising partners listed in the Cookie Policy below. URBAN NATIVE provides prior notice to external service providers of the necessity to process personal information in accordance with URBAN NATIVE’s commitments regarding privacy and security.

Information of a personal nature shall be provided for any legal or administrative proceedings that may require it.

Data Retention Period

Information of a personal nature about users of the Site is retained by URBAN NATIVE only for the duration necessary for the purposes described above and in accordance with current regulations. There is one exception: when rights of removal or withdrawal are exercised by persons concerned before the end of this period.

Hence, the actual duration applied by URBAN NATIVE is the following:

• Information derived from a User contacting URBAN NATIVE (info@urbannative.com or through the Site’s “Contact Us” section): For the time required to manage the User’s request and then for a period of 3 years following the User’s last contact with URBAN NATIVE ;

• Information concerning customers is retained for the duration of the contractual relationship, then 3 years from the end of the relationship, without prejudice to any record-keeping obligations or statute of limitations ;

• Information pertaining to prospects is retained for a duration of 3 years from the last incoming contact with URBAN NATIVE ;

• Site browsing data: up to 14 months ;

• Information concerning orders placed are retained in URBAN NATIVE’S archives for 3 years, unless there is a written request by customers that it be deleted. Information of a personal nature is thereupon deleted.

Data Security

URBAN NATIVE takes appropriate precautions to ensure that a user’s personal information is preserved securely. URBAN NATIVE takes care that this information is not misused or altered.

Information is stored in URBAN NATIVE’s database and, as the case may be, by its IT service providers acting on its behalf for purposes of creating or managing the Site, on servers located in the European Union or in countries ensuring an adequate level of protection. Some providers, such as Google, Meta and Microsoft, may process data in the United States; such transfers rely on the EU-U.S. Data Privacy Framework or on the European Commission’s standard contractual clauses.

Furthermore, URBAN NATIVE ensures limited access to User information and only authorized staff members may access information in the context of their job.

User Rights

The User has the right of access, correction, modification, limitation, deletion and a right to portability of his/her personal information.

He/she also has the right to object to the processing of personal information for legitimate purposes, as well as the right to object to use of his/her personal information for purposes of commercial prospection.

Finally, he/she has the right to determine the general and specific guidelines defining the manner in which he/she intends his/her personal information to be used subsequent to his/her death.

To exercise his/her rights, the user must send notification to URBAN NATIVE’s Data Protection Officer, accompanied by a photocopy of an identity document containing his/her signature, at the following email address info@urbannative.com.

URBAN NATIVE shall make every effort to respond within 7 working days of the request, subject to first being able to ensure the identity of the requestor.

The User also has the right to lodge a complaint with a supervisory authority, in particular the Portuguese Comissão Nacional de Proteção de Dados (CNPD, www.cnpd.pt) or the authority of the country where he/she lives.

Cookie Policy

What is a Cookie?

For informational purposes, « a cookie is a small file stored by a server in the terminal (computer, telephone, etc.) of a user and associated with a web domain (i.e., in the majority of cases, all of the pages of the same website). This file is automatically referred to in subsequent contacts with the same domain. »

We use cookies only with your consent, except for cookies that are strictly necessary for the shop to work.

Your choice. When you first visit, a banner lets you Accept, Decline or Manage your preferences. You can change your choice at any time with the Cookie preferences link at the bottom of every page. Your choice is stored in a cookie on your device; we ask again when it expires.

Cookies and tools we use

If you decline, no analytics or advertising cookies are set. Google and Meta may still receive limited, cookie-free signals that a visit happened, without identifying you, to model results in aggregate.

Other ways to configure Cookies

Other means are available to the user to oppose the use of Cookies. As a matter of fact, browsers offer options that allow users to configure and/or refuse Cookies.

Below are explanatory notes on how to configure one’s browser:

• For Mozilla Firefox : https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences

• For Google Chrome : https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=fr

• For Microsoft Edge : https://privacy.microsoft.com/fr-fr/windows-10-microsoft-edge-and-privacy

• For Apple Safari : https://support.apple.com/kb/ph21411?locale=fr_CA

• For Opera : http://help.opera.com/Windows/10.20/fr/cookies.html

• On iPhone: https://support.apple.com/fr-fr/HT205223

• On Android smartphone: open Chrome, tap the three dots → Settings → Site settings → Third-party cookies (or Cookies), and choose the option you prefer.