The lightest electric vehicle on the market will set you free.
Designed for the city, the T9 combines ultra-lightness, compactness, and raw power for unmatched ride sensations.
Made in Europe
5-year warranty
Free delivery in 1 week throughout Europe
A team that’s got your back
Special 30 days return policy
T9 Urban Native e-scooter
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
- We offer free delivery across most European countries.
- A minimum shipping fee applies for the United Kingdom and Switzerland, due to customs and handling requirements.
- Orders are typically dispatched within 24 hours.
- If your country does not appear in the shipping list, please contact us directly at info@urbannative.com, via chat, or through our contact form, and we will assist you.
- Tracking information will be provided once your order has been shipped.
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Customer Support
- Our team is here to support you at every stage, from pre-purchase questions to after-sales assistance.
- You can contact us by email at info@urbannative.com, via live chat, or through our contact form.
- We strive to respond to all requests within few hours.
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FAQ’s/pages/faq
You may find answers to most questions in our FAQ.
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Contact Us/pages/contact-us
- You can reach us by email at info@urbannative.com.
- You may also contact us via live chat or through our contact form.
- We aim to respond to all inquiries within 24 hours on business days.
Not just another e-scooter. Nor a toy.
GRAB. CRUISE. FOLD.
Engineered with intent, build to simplify, and designed to change your daily life. For good.
New return policy
We truly believe this machine is a game changer. To prove it, we offer a unique 30-day return policy. Our long-term maintenance commitment ensures peace of mind, reinforced by a 5-year warranty.
Additional information
Can I try the T9 before buying it ?
You can try the T9 for free by visiting one of our partner stores or by booking an appointment with one of our ambassadors. Use our locator to find a store or an ambassador near you.
You’re also very welcome to contact-us directly.
To make your decision even easier, we’ve introduced a new 30-day return policy.
When should I expect to receive my T9?
Delivery for the T9 takes between 5 to 7 business days within Europe. As soon as your order leaves our warehouse, you’ll receive a full tracking link to follow its journey. We know you're looking forward to it, our team moves fast to make sure your T9 arrives as quickly and smoothly as possible.
To ensure a smooth delivery, you’ll receive an email from our shipping partner with six on-demand options to choose from (reschedule my delivery, pick up from a service point, deliver to a different address, leave with a neighbor, leave in a safe place, hold delivery while I’m away).
Is it possible to get an invoice for my company?
Ordering for a company? Please contact us by email or phone, our team will take care of your order.
What maintenance support is provided for the T9?
Our priority is to maintain close contact, answer quickly, and handle all your maintenance requirements. Our team of real people, is committed to providing fast and thoughtful responses to all your questions, ensuring you get the support and information you need without delay.
How can I be delivered out of Europe?
Send us an email to info@urbannative.com with your desired country and city, and we'll be happy to guide you.