THE NEW T9 — LIMITED SERIES
The lightest electric vehicle in the world is here to set you free.
Preorder your new T9 today for earliest delivery.
Made in Europe
5-year warranty
Free delivery in 1 week throughout Europe
A team that’s got your back
Special 30 days return policy
The new T9 by Urban Native
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
- We offer free delivery across most European countries.
- A minimum shipping fee applies for the United Kingdom and Switzerland, due to customs and handling requirements.
- Orders are typically dispatched within 24 hours.
- If your country does not appear in the shipping list, please contact us directly at info@urbannative.com, via chat, or through our contact form, and we will assist you.
- Tracking information will be provided once your order has been shipped.
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Customer Support
- Our team is here to support you at every stage, from pre-purchase questions to after-sales assistance.
- You can contact us by email at info@urbannative.com, via live chat, or through our contact form.
- We strive to respond to all requests within few hours.
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FAQ’s/pages/faq
You may find answers to most questions in our FAQ.
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Contact Us/pages/contact-us
- You can reach us by email at info@urbannative.com.
- You may also contact us via live chat or through our contact form.
- We aim to respond to all inquiries within 24 hours on business days.
WHY IS THE NEW T9 SO UNIQUELY LIFE-CHANGING?
In the beginning, it was just a dream. Then we made the T9 with love. And we use it every day. Our CEO does too.
New return policy
We truly believe this machine is a game changer. To prove it, we offer a unique 30-day return policy. Our long-term maintenance commitment ensures peace of mind, reinforced by a 5-year warranty.
WHY WOULD YOU CHOOSE US ?
1 - OBSESSED USERS
100% of T9 riders wouldn’t switch to anything else.
2 - KILLER SERVICE
Happy to support you before, during and after your first ride.
3 - BUILT FOR A LIFE TIME
Top-tier engineering backed by a confident 5-year warranty.
4 - MAKES YOU HAPPY EVERYDAY
Reduce your city to the size of a village. With endless new possibilities.
Additional information
What is new with the new T9?
Well, the basics are the same because we know they’re already the best. But now, even better.
Easier to repair thanks to a design made for faster fixes, smoother and more progressive brakes that give you a stronger feeling of control, a new handlebar that makes riding feel alive and intuitive, and a screen that shows everything you need at a glance.
The automatic LED lights are brighter so you see and are seen day or night, and the improved sealing means you can ride with confidence even in the rain.
And the look… these copper tones with the redesigned mudguards? Brutal. You feel it too, right?
Can I try the T9 before buying it ?
You can try the T9 for free by visiting one of our partner stores or by booking an appointment with one of our ambassadors. Use our locator to find a store or an ambassador near you.
You’re also very welcome to contact-us directly.
To make your decision even easier, we’ve introduced a new 30-day return policy.
When should I expect to receive my T9?
During the preorder period, T9s are produced in batches. First units ship at the end of March. First ordered, first shipped!
Then, delivery for the T9 takes between 5 to 7 business days within Europe. As soon as your order leaves our warehouse, you’ll receive a full tracking link to follow its journey. We know you're looking forward to it, our team moves fast to make sure your T9 arrives as quickly and smoothly as possible.
To ensure a smooth delivery, you’ll receive an email from our shipping partner with six on-demand options to choose from (reschedule my delivery, pick up from a service point, deliver to a different address, leave with a neighbor, leave in a safe place, hold delivery while I’m away).
Is it possible to get an invoice for my company?
Ordering for a company? Please contact us by email or phone, our team will take care of your order.
What maintenance support is provided for the T9?
Our priority is to maintain close contact, answer quickly, and handle all your maintenance requirements. Our team of real people, is committed to providing fast and thoughtful responses to all your questions, ensuring you get the support and information you need without delay.
How can I be delivered out of Europe?
Send us an email to info@urbannative.com with your desired country and city, and we'll be happy to guide you.
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