Privacy policy

Protection of Personal Information

For the purpose of its operation, URBAN NATIVE may need to collect personal information on its users.

Attaching particular importance to the principles concerning the protection of personal information, with respect to its Users, URBAN NATIVE is committed to respecting the principles of European regulations and in particular the General Data Protection Regulation (EU 2016/679).

The current policy on protection of personal information has as its purpose to inform Site users of the commitments and measures taken by URBAN NATIVE to ensure the protection of their data.

The current policy may change depending on the legal and regulatory environment, as well as position statements from supervisory authorities concerning the protection of personal information.

URBAN NATIVE, company responsible for processing of personal information

The URBAN NATIVE Company, a limited liability company, registered with the Portuguese Trade and Companies Register, under the number PT 518594319, whose headquarters are Rua da Farrapa, nº 154 G, 4755-212 Fornelos, Braga, Portugal, publishes an internet site at the address www.urbannative.com (“the Site”).

The delegate for the protection of data’s contact information is info@urbannative.com

URBAN NATIVE is in charge of personal data processing done on this Site.

However, for marketing purposes, URBAN NATIVE may share user information with third parties that provide related services to the Site. This information is stored, processed and analyzed by these third parties to provide URBAN NATIVE with correct information, which will assist it with its marketing strategy, or for mailing purposes. This mainly applies to Google Analytics.

URBAN NATIVE reserves the right to subcontract third parties for services on its behalf. Hence, these third parties may access certain personal information about users, but only when necessary. With regard to URBAN NATIVE, these third parties are committed to respecting current regulations concerning personal information when performing their services.

Personal information that is collected and processed
Personal information on users that is collected by URBAN NATIVE, directly or indirectly, meets explicit, legitimate and specific purposes.

Therefore, URBAN NATIVE never processes information of a « sensitive » personal
nature, i.e., data related to racial or ethnic origin or political, philosophical or religious views.

Other User information may be transmitted when browsing the Site for those who agree to use Cookies.

Purpose of processing personal information
The personal information collected from users of the Site is processed for the explicit, legitimate and specific purposes listed below:

  • Either to meet the needs of Users contacting URBAN NATIVE by email;
  • Or to meet the demands of Users contacting URBAN NATIVE through the « Contact Us » menu item of its other Internet site www.shop.urbannative.com , which can be accessed from the Site;
  • Or to receive the newsletter to which users may freely subscribe;
  • Or for statistical purposes;
  • Or to enrich the editorial content and adapt it to the needs of users.

Acceptance of URBAN NATIVE’S privacy policy on personal information
By choosing to subscribe to the newsletter, the User acknowledges and agrees to the processing of certain personal information by URBAN NATIVE, in the manner described under the current menu item « Privacy Policy ».

Users providing personal information when contacting URBAN NATIVE acknowledge and agree to URBAN NATIVE’s processing of certain personal information.

Moreover, by using the services of an internet service provider, or of a search engine accessing the Site, Users are also subject to any personal information protection policies of the latter.

Recipients of information
The recipients of your personal information are URBAN NATIVE’s relevant services.

This personal information is not conveyed to third parties apart from external service providers that have a role in the Site’s dissemination process. URBAN NATIVE provides prior notice to external service providers of the necessity to process personal information in accordance with URBAN NATIVE’s commitments regarding privacy and security.

Information of a personal nature shall be provided for any legal or administrative proceedings that may require it.

Data Retention Period
Information of a personal nature about users of the Site is retained by URBAN NATIVE only for the duration necessary for the purposes described above and in accordance with current regulations. There is one exception: when rights of removal or withdrawal are exercised by persons concerned before the end of this period.

Hence, the actual duration applied by URBAN NATIVE is the following:

  • Information derived from a User contacting URBAN NATIVE (info@urbannative.com or through the Site’s “Contact Us” section): For the time required to manage the User’s request and then for a period of 3 years following the User’s last contact with URBAN NATIVE ;
  • Information concerning customers is retained for the duration of the contractual relationship, then 3 years from the end of the relationship, without prejudice to any record-keeping obligations or statute of limitations ;
  • Information pertaining to prospects is retained for a duration of 3 years from the last incoming contact with URBAN NATIVE ;
  • Site browsing data: 6 months ;
  • Information concerning orders placed are retained in URBAN NATIVE’S archives for 3 years, unless there is a written request by customers that it be deleted Information of a personal nature is thereupon deleted.

Data Security
URBAN NATIVE takes appropriate precautions to ensure that a user’s personal information is preserved securely. URBAN NATIVE takes care that this information is not misused or altered.

Information is stored in URBAN NATIVE’s database and, as the case may be, by its IT service providers acting on its behalf for purposes of creating or managing the Site, on servers located in the European Union or in countries ensuring an adequate level of protection.

Furthermore, URBAN NATIVE ensures limited access to User information and only authorized staff members may access information in the context of their job.

User Rights
The User has the right of access, correction, modification, limitation, deletion and a right to portability of his/her personal information.

He/she also has the right to object to the processing of personal information for legitimate purposes, as well as the right to object to use of his/her personal information for purposes of commercial prospection.

Finally, he/she has the right to determine the general and specific guidelines defining the manner in which he/she intends his/her personal information to be used subsequent to his/her death.

To exercise his/her rights, the user must send notification to URBAN NATIVE’s Data Protection Officer, accompanied by a photocopy of an identity document containing his/her signature, at the following email address info@urbannative.com.

URBAN NATIVE shall make every effort to respond within 7 working days of the request, subject to first being able to ensure the identity of the requestor.

 

Cookie Policy

What is a Cookie?
For informational purposes, « a cookie is a small file stored by a server in the terminal (computer, telephone, etc.) of a user and associated with a web domain (i.e., in the majority of cases, all of the pages of the same website). This file is automatically referred to in subsequent contacts with the same domain. »

Cookies have multiple uses; they may serve, among other things, to store the number of site visits made by the user, the content of his/her shopping cart, the pages visited on the site, etc.

Usefulness and validity of the protection policy for Cookies
The URBAN NATIVE site uses Cookies for the purpose of optimizing the user experience on its Site. In this manner, URBAN NATIVE is able to offer its users a better experience when they are navigating the Site.

Cookies allow users to save items in their shopping cart, offer advice based on searches or prior purchases, make purchases safely on the Site and to receive information.

URBAN NATIVE’s policy concerning Cookies applies to the processing of all personal information on the Site and to all interactions between the user and URBAN NATIVE.

Any changes to URBAN NATIVE’s policy shall be published on this Site and/or conveyed directly to the persons concerned, as the case may be.

Cookies are optional and must be agreed to in advance by the user at the time he/she enters the Site’s homepage, by clicking on the banner that is displayed. However, agreeing to Cookies assures the user a better experience when navigating the Site.

Site users are invited to regularly view this menu item.

1. Strictly Necessary Cookies
Cookies not subject to consent that URBAN NATIVE may use are the following:

  • « Session IDs »;
  • Authentication;
  • Sessions created by a media player;
  • Load balancing sessions;
  • Audience measurements;
  • Required security sessions.

The purpose of these Cookies is to assure proper functioning of the Site; they make it possible to use certain functions. With this type of Cookie, recorded data is deleted when the user closes the page. Hence, they do not store any information of a personal nature; this is why they do not require the user’s consent, and the user cannot
deactivate them.

2. Functionality Cookies
Functionality Cookies that require the user’s consent (by clicking the « Agree » button displayed on the banner when the user enters the Site) and which URBAN NATIVE uses are the following:

  • Calendly
  • Shopify
  • Google Analytics
  • Plausible
  • Mailchimp

These Cookies make it possible to improve and personalize the functionality of the Site. The user may refuse them; he/she knows that by not agreeing to them, a part or all of the Site’s services may not function.

Configuring Cookies from the Site
When the user enters the Site, a « Cookies » banner will appear. This banner allows the user to be informed of his/her rights and of the processing of his/her information and to agree to the Cookies of his/her preference.

Users may:

  • Accept all: By agreeing to enable Cookies, the user consents to their use.
  • Block certain types of Cookies: The user may choose the Cookies he/she agrees to (except those deemed necessary), by configuring them Refuse All: results in refusing all Cookies (other than those necessary to peruse the Site); for this, a Site user only must click on « Refuse All ».

The user’s preference is retained for 6 months. At the end of this period, URBAN NATIVE will once again ask the User about his/her preference concerning Cookies.

The user may at any time withdraw his/her consent by accessing the management module accessible at the bottom of the page

Other ways to configure Cookies
Other means are available to the user to oppose the use of Cookies. As a matter of fact, browsers offer options that allow users to configure and/or refuse Cookies.

Below are explanatory notes on how to configure one’s browser: